What’s Included

include-icon

1-hour verifiable CPD (self-directed)

include-icon

Full set of module slides and reading materials

include-icon

Downloadable audit cycle flowchart and reporting template

include-icon

Practical case studies to apply learning. Reflection prompts for your PDP.

Why This Course Matters

This course delivers a clear, practical overview of complaints handling in dental practice, supporting professional, timely, and confident responses to patient concerns.

Focused on real-world application, it strengthens communication skills, emotional awareness, and structured response — helping dental teams reduce escalation, protect relationships, and resolve complaints effectively without unnecessary complexity.

course-detail-icon
Course Fee
£20 (incl. VAT)
course-detail-icon
Enrol Today

Gain confidence in running audits that improve care, strengthen compliance, and support your dental team.

course-detail-icon
Certification

CPD certificate upon successful completion of the quiz

Enrol Now

Who This Course Is For

learn-img
learn-icon
Dental nurses and clinical support staff
learn-icon
Dentists and clinicians
learn-icon
Practice managers and compliance leads

learn-icon
Reception and front-of-house team members
learn-icon
Team members involved in managing or responding to complaints

What You'll Learn

  • Best practice approaches to handling complaints in dental practice
  • How to communicate calmly and professionally under pressure
  • Individual roles and responsibilities in the complaints process
  • Techniques to reduce escalation and rebuild trust
  • Practical ways to manage complaints confidently and consistently

Course Format

  • Online learning module
  • Reflective CPD declaration
  • Instant downloadable certificate on completion