Higher Skills for Lead Receptionists

What’s Included

Tailored leadership training for dental receptionists

Course Duration: 9 months

Work directly with a personal tutor

Blend theory and workplace application for real career growth

Course Overview

The Higher Skills for Lead Receptionists programme empowers reception leaders with the management, leadership, and quality care skills needed to excel in modern dental practice environments. This Level 4 equivalent course applies real-world leadership theories and management principles to your daily reception challenges — giving you practical solutions, professional confidence, and a clear career path.

Course Fee

£900

(Deposit £125 | Instalment plan available in 4 payments) (Includes 9 months of tutor support. Extensions available at £100 + VAT/month.)

Entry Requirements

English Functional Skills at Level 1 minimum. 2–3 hours per week for tutorials and self-study. Coursework submitted in Microsoft Word format. Full commitment to academic honesty and original submissions (aligned with GDC expectations)

Certification

Upon successful completion, learners receive a certificate awarded by AIM Qualifications, nationally recognised for advancing healthcare leadership and management skills.

Elevate Your Practice Standards

What You'll Learn

This highly practical programme is built around four structured units:

Unit 1: Administration Systems - Streamline reception systems to support practice growth. Manage appointments, communications, and patient data securely. Develop efficient administrative protocols and policies.
Unit 2: Team Support - Apply leadership theories to manage and motivate reception teams. Develop reflective practice skills to drive team improvement. Build a high-performing, supportive reception culture.
Unit 3: Quality of Care - Understand and deliver service excellence beyond written procedures. Maintain patient-centered service at every touchpoint. Embed quality standards into daily reception operations.
Unit 4: The Patient Journey - Map and optimise the patient journey from first contact to aftercare .Handle feedback and complaints proactively and professionally. Contribute to building patient loyalty and promoting practice growth.

Programme Features

120 Guided Learning Hours: Flexible over 9 months.
Personalised Study Plan: Created with your named tutor.
Blended Learning: Remote tutorials via Zoom, phone, or video call.
Assignments: Directly linked to your real workplace challenges.
Reflective Practice Focus: Encouraging continuous leadership growth.

"Lead Reception Excellence with Confidence!"

Start Building Reception Excellence

Frequently Asked Questions

Got Questions? We’ve Got Answers

What are Higher Skills courses?

These are advanced programmes designed for experienced dental professionals who are ready to take on leadership, compliance, and practice growth responsibilities.

Who are they suitable for?

They’re ideal for senior receptionists, treatment coordinators, lead nurses, and practice managers who want to step into a strategic, leadership-focused role.

What skills will I develop?

Higher Skills courses build expertise in dental compliance, leadership, finance, team communication, patient experience, and system management to improve practice-wide performance.

How flexible is the study format?

Courses are designed to fit around busy practice life. You can work through the content in manageable modules at a pace that suits you.

How does this support career progression?

They prepare you to confidently take on leadership and management roles, contributing to practice strategy, compliance, and business growth.

Why choose DenTTrack Academy for Higher Skills training?

Our ethos is to provide the most current, informative content available — ensuring your leadership skills grow alongside modern expectations in dentistry.