Managing Difficult People and Conversations
CPD – 1 Hour | Self-Directed Online Course | GDC Outcomes A, B, D
- Courses
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- CPD
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- People, Culture & Leadership
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- Managing Difficult People and Conversations
What’s Included
1-hour verifiable CPD (self-directed)
Full set of module slides and reading materials
Downloadable templates (self-reflection forms, development plan templates, appraisal flow sheet)
Practical case studies to apply learning. Reflection prompts for your Personal Development Plan (PDP).
Why This Course Matters
Challenging conversations are unavoidable in dental practice — whether with colleagues, patients, or external professionals — and avoiding them can lead to escalation, tension, and unresolved issues.
This course helps dental teams develop the confidence and skills to manage difficult people and conversations calmly and professionally — supporting practices to address issues early, protect working relationships, and maintain a respectful workplace without confrontation or unnecessary stress.
Course Fee
Enrol Today
Invest in building stronger performance, better communication, and a motivated dental team.
Certification
CPD certificate upon successful completion of the quiz
Who This Course Is For
What You'll Learn
- Why difficult conversations matter in dental practice
- Understanding behaviour and emotional triggers
- Communicating clearly under pressure
- Managing conflict professionally and respectfully
- Practical approaches to challenging conversations
Course Format
- Online learning module
- Reflective CPD declaration
- Instant downloadable certificate on completion
Last Updated
- Reviewed and current for 2025