Foundation Dental Reception Skills

This programme is ideal for anyone starting their dental career or existing team members wanting to enhance their skills and confidence in a quality-driven healthcare environment.

Dental Practice Management Leadership Quality Assurance Regulatory Compliance Team Leadership

20+ More Skills

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What’s Included

Self-paced online learning

Learn at your own speed with our structured digital platform.

4-6 week programme

Designed for rapid skill development and immediate application.

Access to learning portal

Comprehensive resources, videos, and eCPD available 24/7.

Professional assessment

Automated feedback and quizzes to validate your understanding.

Course Overview

The dental receptionist is the voice and face of every successful practice. The Foundation Dental Reception Skills course provides the essential personal, communication, and service skills needed to create outstanding patient experiences. Perfect for those new to the dental receptionist role, this course builds the foundational skills and knowledge needed to become a successful dental receptionist.

Course Fee

£260 (including VAT)

Full payment required at booking

Entry Requirements

Currently working in general dental practice or a dental reception role. 2–3 hours of study time available per week. Coursework must be submitted in Microsoft Word format

Certification

On completion, learners will receive: An in-house certificate and 12 hours of CPD (GDC Category B - Leadership and Management)

Become A Reception Star

What You'll Learn

Through practical activities and personalised support, you will:

Dental Reception

Recognise the impact of reception on patient care and formal responsibilities of non-registrant receptionists

Dental Service Skills

Understand the personal qualities that create excellent service and Project a caring, high-quality image for the practice

GDC Principles

Build professional reception skills aligned with GDC Principles

Professional Development

Develop professional development plans and performance targets

Programme Features

Induction Activity: Establish goals and learning needs through our automated portal.
Online Learning: Modules and activities designed for self-directed study.
Learning Activities: Quizzes and exercises to reinforce essential reception skills.
Resource Library: 24/7 access to videos, eCPD, and professional guidance.

Start Your Journey

Frequently Asked Questions

Got Questions? We’ve Got Answers

Who are Foundation courses designed for?

They’re created for those new to dentistry or moving into their first dental reception, nursing, or support role, providing essential knowledge and confidence to start working safely in practice.

Do I need previous experience in dentistry?

No. These courses assume little to no prior knowledge and explain everything clearly, from patient communication basics to an introduction to dental compliance.

What will I learn?

Foundation courses cover dental reception skills, confidentiality, professionalism, patient interaction, basic compliance awareness (CQC, GDPR), and how to support the patient journey in practice.

How are the courses delivered?

They are self-directed online programmes with structured workbooks, dental examples, and reflection activities to help you apply learning directly to practice.

How does this support career progression?

Foundation courses prepare you for your first dental role and set you up to confidently progress to Advanced training as you gain workplace experience.

Why choose Denttrack Academy for Foundation training?

Our ethos is to give you the most up-to-date and practical literature available. You can trust that everything you learn is based on current best practice, so your first steps in dentistry are supported by high-quality, reliable knowledge.