Foundation Dental Reception Skills
This programme is ideal for anyone starting their dental career or existing team members wanting to enhance their skills and confidence in a quality-driven healthcare environment.
- Courses
- Foundation
- Dental Reception Skills
What’s Included
One-to-one tutorials with a named tutor
Rapid 4-6 week programme
Flexible online study with weekly coaching
Clear progression into Advanced and Higher programmes
Course Overview
The dental receptionist is the voice and face of every successful practice. The Foundation Dental Reception Skills course provides the essential personal, communication, and service skills needed to create outstanding patient experiences. Perfect for those new to the dental receptionist role, this course builds the foundational skills and knowledge needed to become a successful dental receptionist.
Course Fee
Full payment required at booking
Entry Requirements
Currently working in general dental practice or a dental reception role. 2–3 hours of study time available per week. Coursework must be submitted in Microsoft Word format
Certification
On completion, learners will receive: An in-house certificate and 12 hours of CPD (GDC Category B - Leadership and Management)
What You'll Learn
Through practical activities and personalised support, you will:
Recognise the impact of reception on patient care and formal responsibilities of non-registrant receptionists
Understand the personal qualities that create excellent service and Project a caring, high-quality image for the practice
Build professional reception skills aligned with GDC Principles
Develop professional development plans and performance targets
Programme Features
- Induction Activity: Establish goals, experience, and learning needs.
- Blended Learning: Weekly 30-minute tutorials via phone, Zoom, or video call.
- Learning Activities: Missing words exercises or assignments.
- Online Portal Access: Videos, eCPD, and an extensive library of resources.
Frequently Asked Questions
Got Questions? We’ve Got Answers
They’re created for those new to dentistry or moving into their first dental reception, nursing, or support role, providing essential knowledge and confidence to start working safely in practice.
No. These courses assume little to no prior knowledge and explain everything clearly, from patient communication basics to an introduction to dental compliance.
Foundation courses cover dental reception skills, confidentiality, professionalism, patient interaction, basic compliance awareness (CQC, GDPR), and how to support the patient journey in practice.
They are self-directed online programmes with structured workbooks, dental examples, and reflection activities to help you apply learning directly to practice.
Foundation courses prepare you for your first dental role and set you up to confidently progress to Advanced training as you gain workplace experience.
Our ethos is to give you the most up-to-date and practical literature available. You can trust that everything you learn is based on current best practice, so your first steps in dentistry are supported by high-quality, reliable knowledge.
Related Courses
Learn the essentials of CQC management and quality service delivery. Flexible online learning with personalised tutorials – perfect for aspiring Registered Managers.
6 Weeks Duration
Introductory Level
One-to-One Support
Discover dental care coordination with this flexible, supported foundation course. Explore patient care pathways and plan your next step into Advanced training.
4-6 Weeks Duration
Introductory Level
Full Tutor Support
Discover the essential leadership and team management skills needed to launch a successful dental practice management career. Perfect for new or aspiring managers.
4-6 Weeks Duration
Introductory Level
Flexible Learning
Develop patient service skills, professionalism, and reception excellence with personalised tutorials and online resources. Perfect for new and developing dental receptionists.
4-6 Weeks Duration
Introductory Level
Flexible Blended Learning
Develop the leadership, communication, and organisational skills needed to step up as a Lead Dental Nurse. This course introduces protocols, compliance awareness, and team coordination
4-6 Weeks Duration
Introductory Level
Blended Learning
Develop the leadership, communication, and operational skills needed to excel as a Lead Receptionist. Flexible study and personalised learning with national recognition.
4-6 Weeks Duration
Introductory Level
Full Tutor Support