Advanced Skills for Dental Receptionists
Develop advanced skills to excel as a dental receptionist and become an essential part of every dental practice.
What’s Included
Assessment via practical blended learning activities
Course Duration: 8 months
Certificate from a national awarding organisation – AIM Qualifications
Immediate, real-world skill application
Course Overview
Reception teams are the frontline of every successful dental practice. With the right training, receptionists can elevate patient experience, showcase clinical excellence, and grow the practice's patient list. Our Advanced Skills for Dental Receptionists programme is a Quality Assured Level 3 equivalent course designed to empower you with the skills to consistently deliver excellent front desk services – whether working independently or as part of a team.
Course Fee
Flexible Payment Options: Pay in 4 instalments available. Includes 9 Months Tutor Support. (Extendable at £100 + VAT per month if needed.)
Entry Requirements
Commitment to 30 minutes weekly tutorials and 2+ hours of independent study per week. Ability to produce coursework in Microsoft Word format.
Accreditation
AIM Qualifications (Level 3 Equivalent)
Why Choose This Course?
Quality Assured by AIM Qualifications – ensuring industry-standard recognition.
Build your confidence in front desk, patient care, and financial processes.
Join at any time, with access to personalised tutor support.
Strengthen your role and impact in the dental team.
Course Structure: 4 Core Units
Each unit is designed to help you develop a thorough, modern skill set for dental reception work, contributing directly to practice success.
- Unit 1: Role of the Dental Receptionist Within the Practice - Understand responsibilities within a dental organisation. Communicate effectively with patients and the team. Promote workplace safety and professionalism. Evaluate the influence of key dental organisations.
- Unit 2: Administrative Skills - Build effective practice administration systems. Understand IT systems and their role in daily operations. Manage cash flow and payment processes confidently. Identify different patient care schemes in the UK.
- Unit 3: Aspects of Patient Care - Market dental services from the front desk. Promote oral health and practice initiatives. Collect patient feedback to improve services. Handle complaints professionally and empathetically.
- Unit 4: Financial Aspects of Dental Reception - Manage systems for collecting payments and invoices. Understand and apply professional standards. Build a Continuing Professional Development (CPD) plan for the next five years.
Learning Approach
- 80 hours of structured study – including developing or refining a reception procedures manual.
- Online Portal Access – for easy submission of coursework.
- One-to-One Tutor Support – with regular feedback (within two working days).
- Flexible Learning Styles – Zoom, Teams, phone tutorials, and home study options.
Outcomes
Graduates of this course will be:
- Confident Ambassadors for their practice's mission and vision.
- Proactive in patient engagement and service promotion.
- Financially Literate in managing payments and contributing to practice profitability.
- Dynamic and Caring representatives for the dental team.
Take the first step towards a more dynamic, rewarding career at the heart of dental care.
Frequently Asked Questions
Got Questions? We’ve Got Answers
These courses are aimed at dental professionals with some prior experience in reception, compliance, or patient-facing roles who want to develop higher-level skills.
Foundation builds confidence in the essentials, while Advanced moves into areas such as treatment coordination, patient complaint handling, financial systems, and supporting compliance across the dental team.
Not always. Many learners move directly into Advanced courses if they already have solid workplace experience in dentistry.
You’ll learn about patient complaint handling, fee communication, informed consent support, appointment system management, and how to contribute to compliance and record-keeping.
Advanced courses prepare you to move into more responsible roles such as Senior Receptionist, Treatment Coordinator, Lead Nurse, or Assistant Practice Manager.
We are committed to bringing you current, practical content that reflects today’s dental industry. Every module is designed to strengthen your career pathway with skills that align with modern practice needs.
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