Privacy Policy

DentTrack Academy takes care to protect the personal data we hold for our clients in accordance with the requirements of the General Data Protection Regulation (GDPR).

The company is registered with the ICO as a Data Controller under reference number: A8030904.

Purpose of Collecting and Storing Personal Data

We collect and store personal data about our clients to:

Provide up-to-date, relevant support and advice.
Fulfil contractual obligations.
Deliver effective business administration.

Personal Data Held

The personal data we process includes:

Full name
Postal address
Date of birth
Email address
Telephone numbers
Occupation and employer/organisation
Financial information/accounts
Correspondence, meeting minutes, and records
Contracts and complaint details (if any)

Disclosure to Third Parties

The information we collect will only be disclosed to those who require access to provide our services or where required by law. Third parties may include:

Partner businesses providing support services (e.g., QuickBooks).
Client professional advisers such as accountants, banks, and lawyers.

Personal Privacy Rights

Under GDPR, all individuals whose personal data we hold have the right to:

Access their data (subject access request)
Request corrections or deletions of inaccuracies
Request erasure of data (“right to be forgotten”)
Object to direct marketing
Restrict processing or automated decision-making
Request data portability

Requests can be sent to glenys@glenys-bridges.co.uk.

Legal Basis for Processing

Contract: For active contracted clients.
Legitimate Interests: For clients existing as of 25 May 2018.
Consent: For non-contracted clients post-25 May 2018.

Automated Decision Making

We do not use personal data for automated decision-making purposes.

Consent and Withdrawal

DentTrack Academy obtains clear opt-in consent for direct marketing communications. Clients may withdraw consent at any time by following the link provided in each email or by contacting us directly at glenys@glenys-bridges.co.uk.

Retention Period

We retain personal data for as long as a client remains a client and for a minimum of seven years after cessation of services.

Complaints

Individuals who wish to raise a complaint concerning the handling of their data should contact Glenys Bridges directly. All complaints will be handled in accordance with our internal complaints policy and procedures.

Transferring Personal Data Outside the EU

DentTrack Academy uses secure global cloud services for data management and continuity, including:

Dropbox (USA)
Evernote (USA)
Xero (USA)
QuickBooks (USA)
Deputy Rota Manager (Australia)

Disclosing Information

We may disclose personal data to any member of our group (subsidiaries or holding companies).
We may share data if legally required or during the sale or restructuring of our business.
We may share data to assist fraud protection and minimise credit risk.

Access to Information

Clients may request a copy of the personal data held about them by contacting our Data Protection Officer (DPO).

Website Data Collection

When visiting our website, we may collect data including:

Traffic and location data
Form submission data (e.g., registration or purchase details)
Browser and system information for technical troubleshooting

Cookies

We use Adobe Analytics and Google Analytics to evaluate and improve our website and services. Users can decline cookies via their browser settings, though this may affect certain website functionalities.

Data Protection and Security

Our websites are hosted on secure servers within the EU or with providers certified under the U.S.–E.U. Safe Harbour Framework for data protection. However, as transmission over the internet is not fully secure, users share data at their own risk.

Third-Party Links

Our website may contain links to third-party sites. We do not accept responsibility or liability for their privacy policies or practices.

Contacting Us

Questions regarding this privacy policy should be sent to: glenys@glenys-bridges.co.uk