Foundation for Lead Receptionist Skills
The Foundation for Lead Receptionist Skills course introduces the essential leadership, communication, and organisational skills needed to develop into a Lead Receptionist role.
- Courses
- Foundation
- Lead Receptionist Skills
What’s Included
Personalised one-to-one tutorials
4-6 Week programme
Online access to learning portal and extensive resource library
Clear progression pathway to Advanced or Higher courses
Course Overview
This short, Level 3 complexity programme gives learners a real taste of the leadership journey — and prepares them to move confidently onto more advanced training.
Course Fee
Full payment required at booking. (£100 can be transferred towards an Advanced or Higher programme.)
Entry Requirements
English Functional Skills at Level 1 minimum. Ability to dedicate 2–3 hours weekly for study. Coursework must be submitted in Microsoft Word format. Commitment to authentic, original work.
Certification
Upon completion, learners will receive an in-house certificate and eCPD points. This course leads naturally into the Higher Skills for Lead Receptionist programme.
What You'll Learn
During this engaging programme, you will:
Understand the role and responsibilities of a Lead Receptionist and Define the role within the dental team
Create effective communication channels across teams
Develop reception protocols and appointment book management systems
Explore the use of policies and procedures for improved practice operations
Programme Features
- Induction Activity: Establish goals, experience, and learning needs.
- Blended Learning: Tutorials (Zoom, phone, video) plus online activities.
- Choice of Assessment: "Missing words" activities or short assignments (depending on future course progression).
- 12 Hours of eCPD Awarded: (Criteria C)
Frequently Asked Questions
Got Questions? We’ve Got Answers
They’re created for those new to dentistry or moving into their first dental reception, nursing, or support role, providing essential knowledge and confidence to start working safely in practice.
No. These courses assume little to no prior knowledge and explain everything clearly, from patient communication basics to an introduction to dental compliance.
Foundation courses cover dental reception skills, confidentiality, professionalism, patient interaction, basic compliance awareness (CQC, GDPR), and how to support the patient journey in practice.
They are self-directed online programmes with structured workbooks, dental examples, and reflection activities to help you apply learning directly to practice.
Foundation courses prepare you for your first dental role and set you up to confidently progress to Advanced training as you gain workplace experience.
Our ethos is to give you the most up-to-date and practical literature available. You can trust that everything you learn is based on current best practice, so your first steps in dentistry are supported by high-quality, reliable knowledge.
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